So the above seems to have improved the situation but we're still kind of in the dark as to the cause of the probem unfortunately.
So far the printer's now lasted a week before apparently going offline (this has been mentioned to us by one of our staff but would like to confirm it's happening after witnessing it ourselves!). We've tried disabling all of the network management protocols on the printer apart from SNMP and the '9100' print services protocol both of which appear to be required. So at the moment it's looking like it's some kind of randomly occuring traffic on our network that's causing the issue We plugged the printer into a standalone network switch with only it and another PC connected and couldnt replicate the fault. Just to update this thread we've been running some more tests and it turns out it may not be enitirely HP's fault (though their tech support's about as much help as a chocolate teapot).
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